Return Policy
Thank you for shopping with us. We strive to provide high-quality dermal fillers and excellent customer service. Please review our return policy below:
1. Eligibility for Returns
Due to the nature of our products, we only accept returns under the following conditions:
- The item is damaged or defective upon arrival.
- The wrong product was sent due to our error.
- The item is unopened, unused, and in its original packaging (subject to approval).
2. Non-Returnable Items
For health and safety reasons, we cannot accept returns for:
- Opened or used products.
- Products not purchased directly from our website.
- Items damaged due to mishandling after delivery.
- Change-of-mind returns.
3. Return Process
If you meet the eligibility criteria, please follow these steps:
- Contact us within 7 days of receiving your order at info@facesbeautiful.com.
- Provide your order number, photos of the item, and a brief explanation of the issue.
- Our support team will review your request and provide return instructions if applicable.
- Once we receive the returned item and verify its condition, we will process a replacement or refund as per our policy.
4. Refunds & Replacements
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Replacement items will be shipped once the return is received and verified.
- Shipping costs are non-refundable unless the return is due to our error.
5. Shipping Returns
- Customers are responsible for return shipping costs unless otherwise stated.
- We recommend using a trackable shipping service to ensure safe delivery.
6. Contact Us
For any questions or assistance, please reach out to our customer support at info@facesbeautiful.com. We are happy to assist you!
By purchasing from our store, you agree to this return policy. Thank you for your understanding and trust!